Referrals@Alcatel-Lucent

Forward ur resumes to  kpsdhir@gmail.com


Qualification: BE / ME in Electronics & Communications/ Computer Science/Telecommunications

Experience: 1- 5 yrs

Location: Bangalore

RESPONSIBILITIES

·       Provide post sales technical support to the regional technical support team for Multi-Service Switching product

·       Provide customer satisfied service with technical competencies

·       Independently work on customer assistance request ticket for troubleshooting

·       Perform the lab testing and verification as needed

·       Serve as technical support point of contact with development center for Multi-Service Switching product

·       Technical writing like Root Cause Analysis document, creating knowledge base, FAQ and tips

·       Replicate the customer issues in the Lab and provide regular status update to the customer

REQUIREMENTS

·       Strong data communication / networking background in ATM/Frame Relay/IP. Lucent Multi-Service Switching product experience is preferred

·       Knowledge of ATM, FR, FR inter-working, PNNI, AINI, Circuit Emulation, IP routing protocols and SNMP.  VoIP protocols like GR-303, H.248 and V5.2.

·       Experience in designing networks, analyzing traffic patterns, planning network growth

·       Usage of testing to ols like Adtech, Agilent, SmartBits, Schlumberger, HP-Telegra, Abacus, Ameritec, Firebird and OmniBER desirable

·       Software knowledge Unix, shell scripts, C/C++ and PERL

·       Good Communication skills